How to Create Shared Values so You Can Make Your Customers and Employees Happier
March 23, 2011
Copyright (c) 2008 Jennifer Selby Long this week, I re-run this article very popular, was long before many of you subscribed to travel light. The message of this paper is so important in this era of cynicism that everyone must pay to view, and for those who have seen it once, twice gelesen.Das scenario is: You have been hit the Our company project lead values. How false self. They fear ihn.Nichts holds less appeal to the typical, are assigned as leader of a vague internal project that looks more like putting his hand into a bowl of Jell-O as a successful, thriving business. Shorts mergers and acquisitions has failed, there are some projects that are wasting time and so consistently breed cynicism in organizations today. No wonder you do not want to work, it berühren.Dennoch with a pole 10 feet, turn the dog’s apparent contribution to a project by a reasonable and pragmatic (and not hurt your career, either), adding some difficult, but ultimately simple Leitlinien.Vor all, however, for crystal clear on the business purpose of the project. Answer the question “Why?” Be prepared to introduce and guide the discussion fully. Surprisingly, perhaps even most of the senior sponsors have not really thought about it, as opposed to depth (and, of course, undeserved) they whipped your recent spending Haushaltsentwurf.Warum are these common values project there? What prompted the decision of the CEO to inject a set of common values throughout the organization? How the economy will improve if this project is a success? If this value is sufficiently important to require our time and attention? What would happen if the company you did nothing? What happens in bankruptcy, if you’re wrong, or if you do it to lose momentum and stall? Is this the right thing to do, or would we most value by focusing on something else? Some common business reasons for creating shared values are: – building a strong brand and clearly with customers and prospects (in a large service company, where your customers are your brand) – building a strong brand and clearly with current and potential employees (the current buzzword is “always on the employer of choice”) – provide a roadmap for the development of ethics and each employee of the compass, a first- all on the same page regarding the importance of values and behaviors, which are important aspects of the construction or maintenance of a specific organizational unit KulturAuf other hand, if you really want out of this assignment, there is no quicker way to do this as progress, to kill without a business case. Unfortunately, you have to ruin themselves with the political career and live pet project of the CEO. Damn mal.Zweitens again, a series process, which will include those shared with the organization, you do not really ideal organization that you would like. Values and other similar projects are already overloaded in danger by excessive idealism. Their only hope for the success it is in the chaotic, uneven reality of living, breathing organisms such as your company known verbinden.Es are six keys to successful cultural change, which are all necessary for make it real and keep it still dusty another plaque on the wall that are in the trash the next time you threw your desktop. If you want to sell to be successful, make sure all six are in place in your planning and execution: – Start with customer needs and wants-Direct supports the unique business model, needs or translating the vision that you share values, regular monitoring, can be measured and evaluated uptake and involvement of employees, rents, including the search for his criticism of the values in the systems, the impact of employee such as recruitment, career / Executives Mainstream development, compensation and performance management, you have a committed executive sponsor (or sponsors), not just HR VPEbenso look at the other end of the spectrum, and you’ll factors see the downfall of these initiatives go every time. Failed culture change initiatives, some or all of the following: – On the basis of a philosophical discussion or a gut reaction to an unwelcome development, a copy of something that has worked elsewhere, too abstract to act above all created and implemented by over living alone in a document or on a table, an initiative supported HR nurSetzen you and your team for the success of the project from the right and follow these six attributes to keep on track. Organizations held together by common values, not just business success for happier employees and happier employees make for satisfied customers.
Filed under: Business Performance
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